SALES CONDITIONS

OUR TERMS TO WHOLESALE

  1. WE SALE BY EX-WORKS INCOTERM
  2. ALL THE PRICES ARE IN USD.
  3. THESE PRICES DO NOT INCLUDING PACKING NEITHER LOADING, THE PACKING, HANDLING AND LOADING IS 10% OF THE INVOICE VALUE WITH POLI-PACK AND CARDBOARD.
  4. THE WEIGHT OF CHIMNEYS AND ANOTHER PRODUCTS ARE JUST APPROXIMATE BECAUSE THE PRODUCTS ARE HANDMADE.
  5. WE GUARANTEE OUR PRODUCTS AFTER 4% OF BREAKAGES BECAUSE BAD PACKING OR BAD QUALITY OF THE ITEMS.
  6. IN CASE OF UNLOADING FOR INSPECTION OR ANY DAMAGE BY ACCIDENT, WE CAN NOT GUARANTEE BREAKAGES.
  7. ALL BREAKAGE MUST BE REPORTED WITHIN 48 HOURS OF ARRIVAL, WITH PHOTOS.
  8. THE TOTAL AMOUNT OWED ON BREAKAGE WILL BE DEDUCED FROM YOUR NEXT ORDER.
  9. DIRECT CONTAINERS SHIPPED FROM OUR WAREHOUSE.
  10. IN TRAILER LOADS OR MARITIME CONTAINER LOADS WE NEED 50% OF ADVANCE PAYMENT TO ARTESANIAS FUEGO NUEVO'S BANK ACCOUNT TO START PRODUCTION OF YOUR ORDER. THE BALANCE MUST BE PAID WHEN THE ORDER IS FINISHED AND READY TO BE SHIPPED.
  11. WE DO THE LOGISTIC SERVICE WITH NO CHARGE.
  12. WE SEND 3 DIFFERENT SHIPPING QUOTATIONS AND OUR CUSTOMERS DECIDE THE MOST CONVENIENT CHOICE TO THEM.
  13. ALL CHARGES FOR SHIPPING ARE BILLED DIRECT FROM THE SHIPPING COMPANY TO OUR CUSTOMERS, MOST OF CASES ARE FREIGHT COLLECT( DEPENDING SHIPPING COMPANY), THEN FUEGO NUEVO COMPANY MAKES ALL THE SERVICE AND LOGISTIC AND THEY ARE FREE OF CHARGE, OUR CUSTOMERS JUST PAY SHIPPING WHEN CONTAINER OR TRAILER ARRIVES TO DESTINY COUNTRY.
  14. INVOICE GSP(A) AND ALL PAPERWORK IS $150 USD.
  15. THE CUSTOM, DOCUMENTS DELIVERY, PAPER WORK , THEY ARE EXPENSES THE CUSTOMER COVER
  16. DEPENDING ON VOLUME OF ORDER WE CAN NEGOTIATE THE PRICE.
  17. WE CAN FIT YOUR EXPECTATIONS ACCORDING TO YOUR NEEDS, CALL US, OUR SERVICE IS PERSONALIZED .

OUR TERMS TO RETAILERS

  1. OUR MINIMUM PURCHASING IS $800 USD.
  2. IN ALL ORDERS LESS THAN A TRAILER OR CONTAINER LOADS WE NEED 100% OF PAYMENT BEFORE START ORDER
  3. ACCOURDING TO OUR EXPERIENCE WE FIND THAT THE SAFIEST WAY TO SEND SMALL QUANTITIES (LESS THAN TRUCKLOAD) IS IN PALLETS TAKING ALL CARE PACKING FROM OURSELVES, THEN WE LOAD IN BOXES AND PALLETS CHARGING 10% JUST AS A PART OF COST.
  4. WE MAKE ALL THE ARRANGEMENTS TO SHIP AND SEND YOUR ORDER.
  5. THE DELIVERY TIME DEPENDS ON THE ORDER'S VOLUME AND DESTINATION OF THE ORDER.
  6. THE PACKING, INSURANCE AND FREIGHT DEPENDS ON THE REQUIRES NEGOTIATED WITH THE CUSTOMER.
  7. WE HAVE INSURANCE SERVICE…ITS OPTIONAL, PLEASE ASK US.
  8. WE CAN PACK ACCOURDING TO CUSTOMER NEEDS, IN BULK, CARDBOARD BOXES OR/AND PALLETS OR OTHERS, LET US KNOW YOUR NEEDS.
  9. OUR PRICES ARE WHOLESALE